Our promises

Last modified 03/07/09 at 12:51

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Wherry's promises leaflet (681 KB)

Our promise to you - 2008-2010

These set of promises will guarantee a level of service to our residents for the next two years, up to 2010. These new guarantees are subject to any action by the Government or The Housing Corporation which may
influence how we are able to deliver these promises, but we stand by our commitment to customers to improve their homes and communities.

Nicola Lucking, Chair of Wherry Housing Association, says:
“When Wherry was formed in 1990, it gave a promise to our residents to provide a specified level of service and to improve their homes. In this eighteenth year of Wherry Housing Association, the Board wish to provide you with a new set of Guarantees, promising an enhanced level of service and investment in your home for the next two years”.

“People and Partnership are at the heart of everything we do. The Board are committed to working in partnership with staff and our residents to provide good quality homes in vibrant, thriving communities. It gives me great pleasure to set out our Vision and promises that will put our
commitments into practice, to provide a higher quality home and better services, year after year”.

Our Vision

Wherry is striving to be a nationally recognised, excellent provider of affordable housing services. We aim to be key influencers of the national housing and wider community agenda, gaining our influence through our externally recognised successes delivered through our own resources and our partnerships with a range of agencies.

Our services are designed in partnership with our residents to provide innovative solutions and together we will build outstanding communities where people actively want to live and work.

Our reputation as creators of opportunity will make us the first choice employer in the sector. Our ability to attract and retain outstanding talent will help us to innovate and excel in everything we do.

Our unfailing emphasis on improvement will ensure we continue to develop; delivering quality, unlocking potential and creating outstanding levels of customer satisfaction.

In 2008 to 2010, we promise...

to invest…

• In more new homes. Over the last year we have built 300 new homes. Wherry promises to build a further 600 new homes over the next 2 years.

• £1.3 million over the next 3 years through our Excellent Estates programme; which delivers communal, external and environmental
improvements to the area around your home.

to listen to your views…

• You told us you want more involvement…

We promise to increase the ways you can get involved with Wherry, as an individual, a group or panel. We want you to shape the future of Wherry and promise to involve you in the decision making process, the service
delivery and the future vision for Wherry.

For more information contact Sally Greetham on 01603 703789

• You told us that one of your top priorities is Anti-Social
Behaviour (ASB) and the fear of crime…

We promise to work with you to create and maintain safe and enjoyable communities. We will do this by creating diversionary and involvement activities or by taking appropriate enforcement action. We aim to
prevent and tackle ASB through working in partnership with you; the Police, Local Authorities and other agencies to improve the quality of life in your area.

For more information contact the Neighbourhood Team on 0800 013 2328

• You told us we need to improve our communication with you…

We promise to ensure you have a positive experience however you choose
to contact Wherry by improving our call answering, replying to letters more quickly and spending more time out visiting you.

For more information contact Danielle Thorne on 01603 703856

to offer fair rent…

• By using the Government’s “target rent” or “rent convergence” system. This is designed to ensure that all housing association and council rents are all calculated in the same way, making them; fairer, less confusing to tenants, level with properties of a similar size, location and condition, remain affordable in future.

• Where rents are currently different to the target rent they will be bought into line or “converged” over the next few years to be the same by 2012, the date the government has set for all rents to reach target rent.

• We guarantee your rent will not increase by more than inflation plus 0.5% plus a maximum of £2.00 per week to move your rent closer to the target rent. If your rent is currently above the target rent you will not receive a rent increase until the target rent catches up.

For more information contact Simon Hargrave on 01603 703587

to provide quality homes…

• By ensuring you have a modern kitchen and bathroom that meets the Governments “Decent Home” standard.

• By ensuring you have warmer homes with efficient heating to reduce fuel bills and reduce our carbon footprint.

• By investing £2 million to upgrade heating to ‘A’ rated boilers in 500 properties

• By investing £200,000 in the next 2 years to upgrade loft insulation and install cavity wall insulation in 1000 properties

• To enable you to stay and live in your homes, by investing £500,000 to carry out disabled adaptation works, which will vary from small works such as handrails and ramps, to larger more complex work such as stair lifts and
level access showers. Any resident can apply if you need this kind of help and we promise to minimise waiting times and keep you informed during the process.

For more information please contact Rebecca Leonard on 01603 703529