Russet Homes House Exchange
Customer Services
Latest performance (2010 / 11)
Please find below our performance results for 2010 / 11 for general needs housing, in relation to the previous year, and this year's targets.
| Performance indicator | 2009/10 Performance | 2010/11 Performance | 2010/11 Targets | On target? |
|---|---|---|---|---|
Satisfaction with the way their landlord dealt with their last repair | 94.2% | 95.6% | 96.0% |
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Satisfaction with the services provided by the landlord | 89.8% | 95.7% | 92.0% |
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Satisfaction that views are being taken into account | 84.0% | 87.0% | 83.0% |
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Below are the performance results for supported housing for the year 2009/10
| Performance indicator | 2009/10 Performance | 2010/11 Performance | 2010/11 Target | On target? |
|---|---|---|---|---|
Satisfaction with the services provided by the landlord | 94.4% | 90.0% |
| |
Satisfaction that views are being taken into account | 80.0% | 70.0% |
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