Roddons feedback surveys
- Help us improve our services to you. Take an online survey >
Customer Services
Customer feedback surveys
If you would like to take part in a feedback survey, to help us improve our services, please choose from those below.
Our aim is to provide you with excellent customer service at all times and to provide services that meet or exceed your expectations. We know from our customer’s feedback that we do often achieve this but we also know that sometimes we don’t.
The best way for us to know what you think is to ask you a few questions about a service that you have just used. This might be about a repair, moving to a new home, or making a complaint we hope that you will give us just a few moments of your time to tell us honestly what you thought about what we did. We may ask you these questions over the telephone, in writing or coming to see you.
We then look at your comments carefully and look to see what is working well or what is not. We are always looking to improve and your feedback helps us to do this.
If you have recently used one of our services then why not tell us what you thought, click on the links below to complete our short survey it should not take more than a few minutes.
- Servicing your heating system
- Planned Maintenance work (such as painting, replacing kitchens, bathrooms or heating)
- Adapting your home (anything from fitting a rail or providing ramps, showers, special taps, stair lifts, or other aids or adaptation’s to help you live in your home)
- Moving to a new home
- Reporting and dealing with antisocial behaviour
Please note: The above list does not include day to day repairs or the complaints process. You may be contacted by phone to be surveyed on these areas of our service.
There are lots of other ways you can get involved and help us develop our services. Visit the 'resident involvement' pages in this section.
