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Customer Services
Harassment
Harassment is a deliberate attack against a group or individual because of their race, sexuality, HIV/Aids status, age, mental health problem or disability. Sometimes there may be no obvious reason for harassment.
Please let us know if you are being harassed and we will do our best to help, by giving you advice, support and, where possible, taking action against the person or people harassing you. You should also report the problem to the police, who may also be able to take action.
Contacting us
If you would like to report an indident or incidents of harassment, you can do so on this website, using our harassment initial report form. Your personal details will be secure.
Alternatively, you can phone Old Ford Housing Association to speak to an anti-social behaviour co-ordinator:
020 7204 1553
You'll also find useful advice and contact numbers for dealing with anti-social behaviour on our Respect website.
For more information on dealing with harassment, please download our 
harassment information leaflet (PDF) (209 KB) .
How will Old Ford Housing Association handle my complaint?
If you contact us, we will:
- provide an interpreter if you need one
- investigate incidents and agree with you what we will do
- repair damage to your home and remove offensive graffiti
- offer you extra security, if appropriate, to make you safer in your home
- help you to make contact with other agencies who can provide support and assistance
- keep in close contact with you and discuss at every stage what will happen
- advise you of the options for moving if you are not able to remain in your home.
We will consider taking action against the person or people harassing you, but only if you agree. We need strong evidence to take legal action and you may need to help us provide this.
