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Customer Services
It's official! Circle 33's strengths outweigh weaknesses with excellent prospects for improvement
As you may know, Circle 33 underwent a "Short Notice Inspection" by the Audit Commission in January 2009.
In March 2009 the Audit Commission announced their findings that in terms of service delivery, Circle 33's strengths outweigh weaknesses - a result we are extremely proud of as it shows that we are improving as a result of listening to and working with tenants to shape our services. We then put together an action plan based on the recommendations of the Audit Commission and consulted tenants on this plan during April 2009.
Over 100 tenants responded formally to the consultation with 83% agreeing that the plan was clear, 13% disagreeing with some parts of the plan and 37% suggesting improvements. In response to our customers' feedback we made a number of changes to the plan and presented the final copy to the Audit Commission.
On 26th June 2009 the Audit Commission announced their judgement on our "prospects for improvement" and concluded that Circle 33 have excellent prospects.
By clicking the links below you can view the Audit Commission's report as well as Circle 33's Audit Commission Inspection Action Plan.
Audit Commission Final Inspection Report (229 KB) Audit Commission Inspection Action Plan (101 KB)
This overall result shows how far we've come in terms of service improvement and gives us confidence that we will continue to do so in order to achieve the service levels our customers should expect. All recommendations made by the Audit Commission have been fed into our Service Improvement Plan and we will continue to push these actions forward to ensure continuous improvement. If you would like to get involved in improving our services please contact Sarah Schofield, Resident Involvement Manager on 0207 447 3066, or by e-mail at sarah.schofield@circleanglia.org.
We would like to thank all of our customers as your continued feedback in the form of surveys, complaints, compliments, and resident involvement activity has played a significant part in helping us to achieve such an encouraging result.
If you would like any further information on the Audit Commission Inspection result or on our Service Improvement Plan, please contact Sarah Rowe, Continuous Improvement Manager on 020 7447 3021, or by e-mail at Sarah.Rowe@circleanglia.org.
