Our performance 2010 / 11

Last modified 20/07/10 at 16:54

We have “performance indicators” in place to ensure that we are delivering value for money from the rent we receive from our customers. Achieving our performance targets will directly influence how good our services are. Some of our performance indicators directly relate to our Customer Service Standards.

Please view below how our performance results for 2010 / 11, in relation to the previous year and our 2010 / 11 targets.

General needs housing
Performance indicator	2009/10 Performance	2010/11 Performance	2010/11 Target
Satisfaction with the way their landlord dealt with their last repair	73.1%	88.3%	87.0%
Satisfaction with the services provided by the landlord	73.5%	75.6%	81.0%
Satisfaction that views are being taken into account	63.5%	65.5%	60.0%